HOW WE HELP For order updates, payments, shipping, returns, product information, supplier partnerships, or mobile totem installations, contact the I Love Diamond support team through the centralized FreeFuture support desk. Support portal: https://www.freefuture.eu/assistenza/?progetto=ilovediamond.it Email: diamond@freefuture.eu WhatsApp: +39 334 843 2194 Phone: +39 334 843 2194 Hours: Monday to Friday, 9:00-18:00 CET ORDERS AND SHIPPING After checkout, you receive an order confirmation by email. When a supplier or fulfillment operator marks an item as shipped, tracking details are sent by email and appear in your account area. RETURNS Return requests can be opened from your account area after delivery. We ask the selected supplier to review the request and reply with return instructions. SUPPLIER OR HOST PARTNER REQUESTS I Love Diamond is a curated platform, not an open marketplace. Suppliers, airports, ships, hotels, and event partners can write to the support team for a first review.